Urgent Care Patient Advocate & Scheduler

ccf; North Canton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Mercy Hospital in North Canton is seeking a Patient Service Specialist for Urgent Care. You will support patient registration, triage, scheduling and insurance processing in a fast-paced setting.

Join a patient-first team recognized for excellence; work with the HEART model and educate patients on MyChart and Appointment Pass, while ensuring a welcoming environment and high-quality experiences.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Ability to perform basic math sufficient to process insurance co-pays
• Working knowledge of PC window applications

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
• Investigate, triage and resolve patient issues using the HEART model
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
• Enter and maintain confidential patient information
• Recruit, enroll and educate patients on MyChart and Appointment Pass
• Process the workflow for the day
• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance

Skills

Customer service

Communication

Education

High School Diploma or GED

Associate degree

Bachelor’s Degree

Tools

PC Windows

Job description

Cleveland Clinic Mercy Hospital in North Canton is seeking a Patient Service Specialist for Urgent Care. You will support patient registration, triage, scheduling and insurance processing in a fast-paced setting.

Join a patient-first team recognized for excellence; work with the HEART model and educate patients on MyChart and Appointment Pass, while ensuring a welcoming environment and high-quality experiences.