Patient Access Specialist: Care Concierge & Scheduling

Cleveland Clinic; Akron (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Cleveland Clinic Akron General is hiring a Patient Access Representative to deliver exceptional service from admission to discharge. You will handle patient registrations, scheduling, and to educate patients on benefits and out-of-pocket costs.

The role involves interviewing patients to collect demographic, insurance, and financial information, coordinating with physicians and departments, and referring to financial counselors as needed. Strong customer service and data-entry skills are required.

Qualifications

• High School Diploma or GED.
• One year of customer service work experience OR higher education and training.
• Proficiency in data entry.
• Knowledge of medical terminology.
• Excellent customer service skills.

Responsibilities

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
• Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
• Complete questionnaires to assist departments with preparing for patients.
• Utilize the screening tool for self-pay patients to determine any possible payer source.
• Refer patients to financial counselors.
• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
• Obtain, scan and index physician orders.
• Cross train to staff all patient access areas.

Skills

Customer service

Data entry

Medical terminology

Education

High School Diploma or GED

Job description

Cleveland Clinic Akron General is hiring a Patient Access Representative to deliver exceptional service from admission to discharge. You will handle patient registrations, scheduling, and to educate patients on benefits and out-of-pocket costs.

The role involves interviewing patients to collect demographic, insurance, and financial information, coordinating with physicians and departments, and referring to financial counselors as needed. Strong customer service and data-entry skills are required.