Patient Experience & Scheduling Specialist

Cleveland Clinic; West Carrollton (OH); Vor Ort; USD 22.000 - 28.000; Teilzeit

Zusammenfassung

Cleveland Clinic Mercy Hospital in Carrollton is seeking a Patient Service Specialist to support outpatient rehabilitation services. You will register patients, verify insurance, collect co-pays, and guide families through MyChart and appointment processes.

The role emphasizes patient-first service, coordination with therapists, and smooth front-desk operations in a fast-paced environment. PRN, variable shifts, with regional travel as needed.

Qualifikationen

• High School Diploma or GED and two years of experience in patient registration, scheduling, insurance processing or customer service.
• Associate’s Degree and one year of experience.
• Bachelor’s Degree accepted for entry into the role.

Aufgaben

• Register patients and collect demographic information.
• Schedule appointments and manage visit preparation.
• Verify insurance and collect co-pays.
• Explain patient estimates and assist with financial counseling.
• Register and educate patients on MyChart and Appointment Pass.
• Coordinate interpreter services when needed.

Kenntnisse

Customer service

Conflict resolution

Typing 30 wpm

Phone triage

Ausbildung

HS diploma or GED

Associate's degree

Bachelor's degree

Tools

MyChart

Appointment Pass

Jobbeschreibung

Cleveland Clinic Mercy Hospital in Carrollton is seeking a Patient Service Specialist to support outpatient rehabilitation services. You will register patients, verify insurance, collect co-pays, and guide families through MyChart and appointment processes.

The role emphasizes patient-first service, coordination with therapists, and smooth front-desk operations in a fast-paced environment. PRN, variable shifts, with regional travel as needed.