Urgent Care Medical Assistant & Front Desk

Hometown Urgent Care; Cleveland (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Complimentary visits to Hometown Urgi

Job summary

Hometown Urgent Care is seeking a Medical Assistant Receptionist to support clinical and administrative tasks across front and back-end operations. You will assist healthcare professionals, register patients, verify insurance, handle payments, and maintain patient flow with confidentiality at the core of daily activities.

The role involves travel to care centers within the region, basic occupational medicine duties, and collaboration with multiple service lines to ensure exceptional patient care

Qualifications

• Basic computer skills including EMR usage.
• Previous experience in a medical office or receptionist role is preferred.
• Strong verbal and written communication.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Greet patients with compassion and provide excellent customer service.
• Register patients by collecting demographic, insurance, and payment information.
• Handle payments for services, including co-pays.
• Answer a multi-line phone system.
• Perform basic medical assisting and occupational medicine duties to support patient flow.
• Travel to care centers within the designated region.
• Reconcile monies collected daily.
• Maintain patient confidentiality of personal and financial information.
• Perform occupational medicine testing such as urine drug screens and breath alcohol tests.
• Clean and stock the site and train team members.
• Support all service lines under the Urgent Care Specialists network.
• Other duties as assigned; duties may evolve over time.

Skills

EMR proficiency

Medical office experience

Communication skills

Organizational skills

Confidentiality

Education

High School Diploma or Equivalent

Tools

Electronic Medical Records (EMR)

Job description

Hometown Urgent Care is seeking a Medical Assistant Receptionist to support clinical and administrative tasks across front and back-end operations. You will assist healthcare professionals, register patients, verify insurance, handle payments, and maintain patient flow with confidentiality at the core of daily activities.

The role involves travel to care centers within the region, basic occupational medicine duties, and collaboration with multiple service lines to ensure exceptional patient care