Urgent Care Front Desk Specialist — Quick, Caring Service

Cape Cod Healthcare; Hyannis (MA); On-site; USD 29,000 - 35,000; Full time

Job summary

Cape Cod Healthcare in Hyannis, MA, is seeking a front desk/clerical assistant to support the Urgent Care Center. You will greet patients, collect demographics and insurance details, register and schedule, and route calls and messages efficiently.

The role requires 1 year of office experience, strong communication, and proficiency with standard office software. Occasional weekends and holidays may apply.

Qualifications

• Experience in an office setting with at least 1 year preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience of current office technology, proficient in computer office application.

Responsibilities

• Provide secretarial/clerical coverage in an efficient, timely and professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients and obtain demographic and insurance information and register patient into system.
• Answer telephone promptly and direct calls, taking accurate messages.
• Obtain consents to bill third parties and secure insurance/cards IDs.
• Assist with medical records requests and referrals.
• Maintain patient records, scan documents and file correspondence.
• Support practice staff during busy periods and adapt to changes.

Skills

Communication skills

Customer service

Data entry

Medical office experience

Office software proficiency

Tools

MS Office

EMR/EHR systems

Job description

Cape Cod Healthcare in Hyannis, MA, is seeking a front desk/clerical assistant to support the Urgent Care Center. You will greet patients, collect demographics and insurance details, register and schedule, and route calls and messages efficiently.

The role requires 1 year of office experience, strong communication, and proficiency with standard office software. Occasional weekends and holidays may apply.