Medical Front Desk & Scheduling Specialist

Cape Cod Healthcare; Hyannis (MA); On-site; USD 28,929 - 33,062; Full time

Job summary

Cape Cod Healthcare is seeking an administrative assistant for the MACC practice in Hyannis, MA. You will greet patients, check in/out, verify demographics and insurance, and manage front desk operations using EMR.

Responsibilities include scheduling, coordinating referrals, maintaining physician schedules, and ensuring HIPAA compliance. Requires HS diploma, strong communication and office tech skills; 40 hours/week, no weekends, hourly pay.

Qualifications

• Able to read, write and communicate in English.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
• Experience in an office setting with at least 1 year experience preferred.
• Knowledge of various insurance authorization/referral requirements preferred.
• Medical Terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greet and promptly acknowledge patients’ presence in the waiting room.
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record.
• Check-in/register patients in the EMR, verify demographics, verify insurance authorization, collect co-pays, and prepare deposits for courier pickup.
• Schedule and reschedule patient appointments and/or consult requests in the EMR per scheduling protocols.
• Maintain physician's daily appointment schedule and prepare charts for the following day’s schedule.
• Demonstrate HIPAA confidentiality and coordinate with billing as needed.

Skills

Communication skills

Interpersonal skills

Typing 30 WPM

MS Office

EMR experience

Education

High school diploma

Tools

EMR system

Scheduling software

Job description

Cape Cod Healthcare is seeking an administrative assistant for the MACC practice in Hyannis, MA. You will greet patients, check in/out, verify demographics and insurance, and manage front desk operations using EMR.

Responsibilities include scheduling, coordinating referrals, maintaining physician schedules, and ensuring HIPAA compliance. Requires HS diploma, strong communication and office tech skills; 40 hours/week, no weekends, hourly pay.