Urgent Care Receptionist (Hyannis)

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Retirement

Job summary

Cape Cod Healthcare is seeking an Urgent Care Receptionist in Hyannis to provide clerical and customer service support for the Urgent Care Center.

The role requires greeting patients, collecting demographic and insurance information, and registering patients in the system. You will answer calls, obtain valid consents to bill third parties, and assist with billing questions. Schedule: 38 hours per week, including weekends.

Hourly pay ranges from $21.12 to $25.33 with Cape Cod Healthcare benefits.

Qualifications

• Experience in an office setting with at least 1 year preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience with current office technology, proficient in computer office applications.

Responsibilities

• Provide secretarial/clerical coverage in an efficient, timely and professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients, collect demographics and insurance information and register patients in the system.
• Answer telephone promptly and direct calls; obtain valid general consents to bill third parties.
• Refer to Medical Records to obtain copies of records.
• Assist physician with communication to on-call providers or primary care physician.
• Maintain patient records and retrieve charts as needed; scan documents into charts.

Skills

Office experience

Medical terminology

Communication skills

Office software

Tools

Microsoft Office

Job description

Urgent Care Receptionist (Hyannis) (260915-50005118)

Purpose of Position: To provide clerical/secretarial and customer service support to the Urgent Care Center.

Responsibilities

• Provide secretarial/clerical coverage in an efficient, timely and professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages. Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards and photo identification cards. Open and distribute mail . Fax prescriptions to pharmacy for patients as needed.
• Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
• Assist physician in contacting CCHC on call providers or a patient’s primary care physician.
• Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. Scan documents into patients’ charts as needed. Refer to billing those patients unable to pay and/or have questions regarding billing.
• Distribute charts to secretary, nurse or physician as needed.
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
• Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
• Perform other essential work related duties as requested/directed.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Experience in an office setting with at least 1 year experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience of current office technology, proficient in computer office application.

Job Details

Schedule Details: 38 Hours Per Week, Rot Days/Eves; Mon-Fri, 10-hr. Shifts: 8a-6p; Sat & Sun, 8-hr. Shifts: 8a-4p, E/O Weekend & Occ Holidays - Hyannis Location -

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Hyannis

Annual/Hourly: Hourly

Hiring Pay Range: $ 21.12 - $ 25.33

Benefits: Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement.