Urgent Care Front Desk Specialist – Patient-Focused

Indiana University Health; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program – Couns.,

Wellness program rewards

Job summary

Indiana University Health is seeking team members for front desk support at IU Health Broad Ripple Urgent Care. You will greet visitors, manage check-ins, verify patient information, and provide a welcoming experience while coordinating with other departments for issue resolution.

The role requires a High School Diploma or GED, 0–3 years of relevant experience, and proficiency in Microsoft Office. Strong time management and professional communication are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Provided patient-facing front desk support, greeting visitors, managing check-ins, verifying information, and ensuring a professional and welcoming experience.
• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Time management

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Indiana University Health is seeking team members for front desk support at IU Health Broad Ripple Urgent Care. You will greet visitors, manage check-ins, verify patient information, and provide a welcoming experience while coordinating with other departments for issue resolution.

The role requires a High School Diploma or GED, 0–3 years of relevant experience, and proficiency in Microsoft Office. Strong time management and professional communication are essential in a fast-paced environment.