Customer Service Representative I-Broad Ripple

Indiana University Health; Indianapolis (IN); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program – Couns.,

Wellness program rewards

Résumé du poste

Indiana University Health is seeking team members for front desk support at IU Health Broad Ripple Urgent Care. You will greet visitors, manage check-ins, verify patient information, and provide a welcoming experience while coordinating with other departments for issue resolution.

The role requires a High School Diploma or GED, 0–3 years of relevant experience, and proficiency in Microsoft Office. Strong time management and professional communication are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage time effectively in a fast-paced environment.

Responsabilités

• Provided patient-facing front desk support, greeting visitors, managing check-ins, verifying information, and ensuring a professional and welcoming experience.
• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Connaissances

Customer service

Time management

Communication

Formation

High School Diploma/GED

Outils

Microsoft Office

Description du poste

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 7:45am-8:15pm; Saturday/Sunday 7:45am-6:15pm

• 36 hours per week, 3 shifts* Every 3 rd weekend rotation & holiday rotation

WORK LOCATION

IUH Broad Ripple Urgent Care

Key Responsibilities

• Provided patient-facing front desk support, greeting visitors, managing check-ins, verifying information, and ensuring a professional and welcoming experience.
• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.