Patient Services Front Desk – Urgent Care, Broad Ripple

IU Health; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(K) retirement savings withEmployer

Tuition reimbursement

Employee Assistance Program - Counsel​

Wellness program incentives

Job summary

IU Health Broad Ripple Urgent Care is seeking a patient-focused receptionist to join our front desk team. You will greet visitors, verify information, check-in patients, answer inquiries by phone and email, and coordinate scheduling in a fast-paced healthcare environment.

Requirements include a High School Diploma or GED, 0–3 years of relevant experience, and proficiency with Microsoft Office. This full-time, on-site role offers shift patterns, teamwork with clinicians and a path to professional

Qualifications

• High School Diploma/GED is required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.

Responsibilities

• Provided patient-facing front desk support, greeting visitors, managing check-ins, verifying information, and ensuring a professional and welcoming experience.
• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Communication

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

IU Health Broad Ripple Urgent Care is seeking a patient-focused receptionist to join our front desk team. You will greet visitors, verify information, check-in patients, answer inquiries by phone and email, and coordinate scheduling in a fast-paced healthcare environment.

Requirements include a High School Diploma or GED, 0–3 years of relevant experience, and proficiency with Microsoft Office. This full-time, on-site role offers shift patterns, teamwork with clinicians and a path to professional