Patient Access Specialist I

Indiana University Health; Lafayette (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401K with employer match

Tuition reimbursement

Employee Assistance Program

Wellness program rewards

Job summary

Indiana University Health in Lafayette is seeking a friendly, detail-oriented Front Desk/Patient Access representative to greet patients, collect information, schedule appointments, and explain charges. You will ensure accurate demographics for billing and assist with payments.

You will also answer calls, direct patients to appropriate departments, and support a fast-paced healthcare team while upholding patient-centered service and compliance standards.

Qualifications

• High School Diploma or GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding: ICD-10; CPT coding preferred.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Customer service

MS Office proficiency

Education

High School Diploma or GED

Tools

MS Office

Job description

Indiana University Health in Lafayette is seeking a friendly, detail-oriented Front Desk/Patient Access representative to greet patients, collect information, schedule appointments, and explain charges. You will ensure accurate demographics for billing and assist with payments.

You will also answer calls, direct patients to appropriate departments, and support a fast-paced healthcare team while upholding patient-centered service and compliance standards.