Urgent Care Front Desk Specialist — Patient Check-in

Yale-New-Haven-Health-Urgent-Care; Clinton (CT); On-site; USD 28,000 - 36,000; Full time

Job summary

Yale New Haven Health Urgent Care in Clinton, CT is seeking a full-time Medical Receptionist to be the first point of contact for patients and families. You will welcome visitors, register patients, verify demographics, insurance, and workers' comp information, and help maintain a smooth front-desk flow in a fast-paced urgent care setting.

The role emphasizes compassionate service, accurate records in the EMR, handling co-pays and payments, and keeping a clean, organized reception area while

Qualifications

• High School Diploma or GED preferred.
• Previous medical reception, healthcare, or customer service experience preferred.
• Familiarity with EMR/EHR systems preferred.
• Knowledge of insurance verification and medical terminology preferred.
• Strong communication, organization, and multitasking skills.
• Commitment to professionalism, teamwork, and patient confidentiality.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register patients and verify demographic, insurance, and workers' compensation information.
• Collect co-pays, deductibles, and other patient payments.
• Support patient flow and front-office operations in a fast-paced environment.
• Maintain accurate patient records and documentation within the EMR system.
• Help create a clean, organized, and welcoming reception area.

Skills

Communication

Organization

Multitasking

Customer service

Education

High School Diploma or GED

Tools

EMR/EHR systems

Insurance verification

Job description

Yale New Haven Health Urgent Care in Clinton, CT is seeking a full-time Medical Receptionist to be the first point of contact for patients and families. You will welcome visitors, register patients, verify demographics, insurance, and workers' comp information, and help maintain a smooth front-desk flow in a fast-paced urgent care setting.

The role emphasizes compassionate service, accurate records in the EMR, handling co-pays and payments, and keeping a clean, organized reception area while