Medical Receptionist

Yale New Haven Health Urgent Care; New Canaan (CT); On-site; USD 30,000 - 36,000; Full time

Job summary

Yale New Haven Health Urgent Care is hiring a Medical Receptionist to support front desk operations across CT and NY, including a new center in New Canaan. You will handle phone reception, patient sign-in, insurance verification, and co-pay collection while maintaining accurate charts in the EMR system.

The role emphasizes patient-centered service in a fast-paced healthcare setting. The position requires strong communication, organization, and confidentiality, with familiarity in EHR/EMR systems

Qualifications

• High School graduation or GED preferred but not required.
• 2 years' experience preferred but not required.
• Excellent communication and organizational skills.
• Knowledge of medical terminology, insurance and workers' comp billing information.
• Ability to multi-task in a busy healthcare environment.
• Familiarity with EHR and EMR records systems.

Responsibilities

• Answer phones and greet patients at the front desk, manage sign-in/out, and verify insurance information.
• Input patient demographics and appointments into the EMR system; verify coverage and authorize workers' comp when applicable.
• Collect co-pays and other payments; issue receipts and manage patient accounts.
• Create and maintain patient charts, retrieve records, and handle general filing per policy.
• Keep the waiting area clean, organized, and welcoming during business hours.

Skills

Communication

Organizational skills

Medical terminology knowledge

Billing information awareness

Multi-tasking ability

EHR/EMR familiarity

Education

High School diploma or GED

Tools

Billing software

EMR/EHR software

Job description

Job Description

Join Yale New Haven Health Urgent Care as a Medical Receptionist and Make a Difference Every Day!

Are you committed to delivering exceptional patient care and ready to thrive in a fast-paced, supportive healthcare environment? Yale New Haven Health Urgent Care is seeking dedicated Medical Receptionists to join our dynamic team across Connecticut and New York! This is a brand new center opening in New Canaan, CT. Be part of Yale's presence in Fairfield County.

Why You'll Love Working With Us

Empowered Environment: Be part of a team that values your skills and supports your growth.

Career Development: Gain hands-on experience and access to continuous learning opportunities.

Collaborative Culture: Work alongside top-tier providers and healthcare professionals in a positive, team-oriented setting.

Your Role As a Medical Receptionist

Telephone and Front Desk Reception: Answer phones, receive patients and visitors, sign in and out patients, verify insurance and workers comp information, collect co-pays, deductibles, co-insurances, manage patient charts, and general filing and clerical duties.

Patient Sign-in and Verifying Payment Information: Take demographic, insurance information and input patient appointments into the computer, register patient into EMR system, verify insurance, if workers comp case gets authorization to treat and claim number, create and manage patient charts following office protocol, ensure that all patients have a known mechanism to pay their bills.

Administrative Support: Collect fees, issue receipts, and counsel patients concerning their accounts, when necessary, respond to requests for copies of patient records according to office policy, fax documents as needed, ensure there are adequate registration/HIPAA forms prepared and available.

Charts Management: Create and manage patient charts according to office policy, retrieve and file medical records, letters, reports, and miscellaneous items as requested as per office policy.

Miscellaneous Duties: Responsible for maintaining a clean, organized and welcoming waiting room during business hours.

What We’re Looking For

• High School graduate or GED equivalent is preferred but not required.
• 2 years' experience preferred but not required.
• Excellent communication and organizational skills.
• Knowledge of medical terminology insurance and workers comp billing information.
• Skill in obtaining and maintaining accurate records in all aspects of medical office.
• Ability to initiate and complete tasks related to job duties without direct request of supervisor.
• Ability to work well with others and be willing to help when needed.
• Maintains strictest confidentiality of patient information.
• Ability to multi-task with patients and other responsibilities in an environment of continued improvement.
• Familiarity with EHR and EMR records systems.

What We Offer

Comprehensive Benefits: Competitive compensation and benefits to support your well-being.

Flexible Scheduling: Shifts that support work-life balance, including evenings and weekends.

Inclusive Culture: A welcoming environment where every team member is valued and respected, and where all voices are heard. Feedback is encouraged and embraced as a vital part of our continuous improvement.

Compensation Range

• $22-26+ hourly (based on experience)

Yale New Haven Health Urgent Care is an equal-opportunity employer. We recognize and celebrate our inclusive work environment and encourage candidates of all backgrounds and perspectives to apply. At Yale New Haven Health Urgent Care, we’re committed to maintaining an inclusive and transparent environment where every voice is heard and acknowledged. The Yale New Haven Health Urgent Care team embraces our differences and knows that our diverse culture is a strength that drives our success.