Urgent Care Front Desk Pro - Patient Experience

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner Urgent Care in Phoenix is seeking a Front Office Representative to greet patients, verify information, and schedule visits. You will be the first point of contact, ensuring a warm, professional experience and accurate data entry in our EMR system.

Ideal candidates have a high school diploma, active medical assistant certification, and strong communication and multitasking skills to manage busy front desk operations across multiple zones.

Qualifications

• High school diploma or GED required and medical assistant training.
• Active Medical Assistant Certification (RMA/CMA/CCMA/NCMA) required.
• Strong interpersonal and communication skills; ability to manage multiple priorities.

Responsibilities

• Greet patients and visitors, collect and record vital signs, and verify information.
• Assist clinicians, take vitals, document, and prepare patients for exams.
• Coordinate scheduling, referrals, and test results; communicate with patients about next steps.
• Maintain front desk records and handle billing information with accuracy.
• Keep the front area clean and organized, and ensure a professional environment.

Skills

Customer service

Communication skills

Multitasking

Phone etiquette

EMR software

Education

High school diploma or GED

Medical Assistant certification

Tools

EMR software

Billing software

Job description

Banner Urgent Care in Phoenix is seeking a Front Office Representative to greet patients, verify information, and schedule visits. You will be the first point of contact, ensuring a warm, professional experience and accurate data entry in our EMR system.

Ideal candidates have a high school diploma, active medical assistant certification, and strong communication and multitasking skills to manage busy front desk operations across multiple zones.