Urgent Care Front Desk Specialist

NextCare; Lawrence (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

NextCare Urgent Care is seeking a Medical Front Office Receptionist to thrive in a fast-paced, team-oriented environment. You will collect patient data, manage appointments, and handle registrations while delivering friendly, accurate service to patients and payors.

The role emphasizes multi-tasking, reliability, and adherence to policies. Excellent customer service and collaboration with back-office staff are essential in this busy clinic setting.

Qualifications

• Minimum of a high school diploma or GED is required.
• Minimum two years experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting.
• Typing and computer proficiency in Windows based software.
• Ability to multi-task, provide quality customer service, prioritize and critical thinking

Responsibilities

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing
• Educates patients on services offered by NextCare for their current or next visit
• Promptly notifies the Clinic Manager of any patient or employee safety concerns.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participates in education programs and attends meetings as required.
• Participates in the orientation and/or training of newly hired personnel.
• Performs other related duties as assigned or described by Company policy to include assisting back office team members within scope of practice.

Job description

NextCare Urgent Care is seeking a Medical Front Office Receptionist to thrive in a fast-paced, team-oriented environment. You will collect patient data, manage appointments, and handle registrations while delivering friendly, accurate service to patients and payors.

The role emphasizes multi-tasking, reliability, and adherence to policies. Excellent customer service and collaboration with back-office staff are essential in this busy clinic setting.