Greer FT - Patient Services Representative Full Time

Novant Health Urgent Cares; Greer (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Job summary

Novant Health Urgent Care is seeking a Patient Service Representative to greet patients, assist with paperwork, verify demographics, collect co-pays, and enter charges in the system at our Greer center.

The ideal candidate has a high school diploma, medical terminology knowledge, and strong communication skills; willingness to work 12-hour shifts, weekends, and at other centers as needed. Previous PSR experience is a plus.

Qualifications

• High school diploma or equivalency is required.
• Knowledge of medical terminology is preferred.
• Strong verbal and written communication skills are essential.
• Willing to work 12-hour shifts and weekends.
• Willing to work at other centers as needed.

Responsibilities

• Greets patients and handles the sign-in process and paperwork.
• Verifies patient insurance eligibility and collects co-payments.
• Enters charges into the system and updates demographics as needed.
• Answers incoming calls and schedules appointments.
• Maintains front office cleanliness and appearance.
• Refers complex billing questions to the billing department after research.
• Balances daily records and may take deposits as required.
• Supports training of new employees and ensures HIPAA compliance.

Skills

Medical terminology knowledge

Verbal communication

Written communication

Shift flexibility

Multi-site willingness

Education

High school diploma or equivalency

Job description

Location: Greer

Job Id:8866

# of Openings:1

Location: Greer Novant Health Urgent Care Center

Status: Full Time

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review

Novant Health Urgent Care is currently looking for apatient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and acts as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up-front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts - must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work12-hourshifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.