Patient Services Specialist - Urgent Care Front Desk

Novant Health Urgent Care (Formerly Doctors Care); Conway (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

PSLF eligible

Health, dental, vision insurance

403(b) with vested match

Generous PTO

Job summary

Novant Health Urgent Care (Formerly Doctors Care) is hiring a Patient Services Representative in Conway, SC. The PSR will greet patients, manage front-office tasks, verify insurance, and collect payments while maintaining a welcoming, organized waiting area.

The ideal candidate has a high school diploma, customer service experience, and basic computer skills, with flexibility to work weekends and multiple centers as needed.

Qualifications

• High School diploma or equivalency.
• Experience in customer service.
• Knowledge of medical terminology is preferred.
• Proficiency with basic computer applications.

Responsibilities

• Greets patients and handles front-office tasks and paperwork.
• Maintains accurate patient demographics and sign-in sheets.
• Verifies insurance eligibility and collects co-payments.
• Schedules appointments and answers phone inquiries.
• Maintains front-office cleanliness and organization.
• Assists in training new staff and supports center operations.

Skills

Customer service

Medical terminology

Computer skills

Education

High School diploma or equivalency

Job description

Novant Health Urgent Care (Formerly Doctors Care) is hiring a Patient Services Representative in Conway, SC. The PSR will greet patients, manage front-office tasks, verify insurance, and collect payments while maintaining a welcoming, organized waiting area.

The ideal candidate has a high school diploma, customer service experience, and basic computer skills, with flexibility to work weekends and multiple centers as needed.