Urgent Care Front Desk Pro — Patient Services

Community Health Systems, Inc.; Tucson (AZ); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with company match

Paid time off (PTO) & extended illness

Job summary

Community Health Systems, Inc. is seeking a Patient Services Representative for our Urgent Care Center in Tucson, AZ.

The role is the first point of contact for patients, handling registration, insurance verification, scheduling, and payments to ensure a positive patient experience. The position requires 1–2 years of customer service or front-office healthcare experience, with preference for clinic or urgent care background.

Qualifications

• 1–2 years of customer service, administrative, or healthcare front office experience required.
• Prior experience in a clinic, urgent care, or physician office setting preferred.

Responsibilities

• Greet patients and visitors professionally to create a welcoming environment.
• Register patients by verifying demographic, insurance, and financial information.
• Collect copays and balances, post payments, and provide receipts.
• Schedule follow-up appointments and coordinate referrals as directed.
• Answer multi-line phones and respond to patient inquiries.
• Ensure forms and documents are completed and scanned into EMR.
• Verify insurance benefits and obtain authorizations as needed.
• Maintain front desk and waiting area cleanliness and organization.
• Communicate effectively with clinical and non-clinical staff to support patient flow.

Skills

Customer service

Interpersonal skills

Attention to detail

EMR systems

Scheduling tools

Office software

Multitasking

Communication

HIPAA compliance

Tools

EMR systems (generic)

Job description

Community Health Systems, Inc. is seeking a Patient Services Representative for our Urgent Care Center in Tucson, AZ.

The role is the first point of contact for patients, handling registration, insurance verification, scheduling, and payments to ensure a positive patient experience. The position requires 1–2 years of customer service or front-office healthcare experience, with preference for clinic or urgent care background.