Urgent Care Front Office Rep

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner Urgent Care in Phoenix is seeking a Front Office Representative to greet patients, verify information, and schedule visits. You will be the first point of contact, ensuring a warm, professional experience and accurate data entry in our EMR system.

Ideal candidates have a high school diploma, active medical assistant certification, and strong communication and multitasking skills to manage busy front desk operations across multiple zones.

Qualifications

• High school diploma or GED required and medical assistant training.
• Active Medical Assistant Certification (RMA/CMA/CCMA/NCMA) required.
• Strong interpersonal and communication skills; ability to manage multiple priorities.

Responsibilities

• Greet patients and visitors, collect and record vital signs, and verify information.
• Assist clinicians, take vitals, document, and prepare patients for exams.
• Coordinate scheduling, referrals, and test results; communicate with patients about next steps.
• Maintain front desk records and handle billing information with accuracy.
• Keep the front area clean and organized, and ensure a professional environment.

Skills

Customer service

Communication skills

Multitasking

Phone etiquette

EMR software

Education

High school diploma or GED

Medical Assistant certification

Tools

EMR software

Billing software

Job description

Urgent Care Front Office Rep### Urgent Care Front Office RepApply: Banner Urgent Care (3247 E Bell Rd): Full time: Posted Today: R4457605**Primary City/State:**Phoenix, Arizona**Department Name:**Bell-Urg Care**Work Shift:**Varied**Job Category:**Clinical CareGreat careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today!As a Front Office Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. You have the opportunity to build great rapport with employees as you travel throughout the Banner Urgent Care facilities, **floating throughout** the clinics in **Zone 6**.**Location: Banner Health Urgent Care –Zone 9****Schedule:*** **Full-time position working three (3) 12-hour shifts per week.*** **This is a variable schedule and is not a Monday-Friday position.*** **Team members must be available to work any day of the week, including weekends, holidays, and rotating shifts as business needs require.*** **By applying, candidates acknowledge they can meet these scheduling requirements.**Discover the difference at Banner Urgent Care. With hours from 8 a.m. to 9 p.m., you'll help care for patients in need of immediate medical attention. With minimal wait times, affordable service and multiple locations, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.POSITION SUMMARY This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience. CORE FUNCTIONS 1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician. 2. Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomy, ear irrigation and EKG’s. Acts as chaperone as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process. 3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed. 4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion. 5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs. 6. Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls). 7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts. 8. This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed. 9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Completion of a Banner approved medical assistant training program that also meets state defined regulations. Active Medical Assistant Certification is required. Active Medical Assistant certification: Registered Medical Assistant (RMA) from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA) or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT). BLS certification required upon hire. Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.PREFERRED QUALIFICATIONS Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred. Additional related education and/or experience preferred. **EEO Statement:**EEO/Disabled/VeteransOur organization supports a drug-free work environment.