Urgent Care Patient Service Specialist

WellStreet; North Charleston (SC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Pet Insurance

Paid Time Off

401K with Company Match

Employee Assistance Program

Job summary

Prisma Health Urgent Care in North Charleston, SC is hiring a Patient Service Representative (PSR) to be the first point of contact, ensuring a welcoming, efficient patient experience. You will manage front-office tasks, assist with administrative duties, and support clinic workflow in a fast-paced health care setting.

The role requires strong communication, attention to detail, and multi-tasking across EMR systems (EPIC preferred).

Qualifications

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Skills: Strong communication, attention to detail, ability to multitask in a busy environment.
• Technical Skills: Proficient computer skills; experience with EMR software, EPIC preferred.
• Flexibility: Able to work 12-hour shifts, including some weekends and holidays.
• Team Player: Proactive, friendly, patient-focused service.

Responsibilities

• Warm Welcome: Greet patients and visitors with a positive attitude.
• Patient and Business Documentation: Maintain confidentiality while handling documents.
• Insurance Verification: Verify benefits and eligibility, communicate payment policies.
• Financial Responsibility: Collect patient financial responsibility.
• Collaborative Support: Assist staff as needed to ensure smooth operations.
• Compliance: Follow HIPAA and OSHA guidelines.
• Administrative Duties: Perform routine office procedures and operate equipment.
• Quality Assurance: Ensure quality programs and CLIA requirements.
• Travel: Travel to other Prisma Health Urgent Care locations as needed.

Skills

Strong communication

Attention to detail

Multitasking

Team player

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Prisma Health Urgent Care in North Charleston, SC is hiring a Patient Service Representative (PSR) to be the first point of contact, ensuring a welcoming, efficient patient experience. You will manage front-office tasks, assist with administrative duties, and support clinic workflow in a fast-paced health care setting.

The role requires strong communication, attention to detail, and multi-tasking across EMR systems (EPIC preferred).