Urgent Care Front Desk & Patient Services Specialist

Cape Cod Healthcare Inc; Teaticket (MA); On-site; USD 44,000 - 53,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking an Urgent Care Receptionist to provide clerical and patient-facing support at the Teaticket location. Responsibilities include greeting patients, collecting demographics and insurance information, registering into the system, answering phones, and managing billing-related tasks.

The role requires strong communication, interpersonal skills, and office software proficiency.

Qualifications

• At least 1 year experience in an office setting preferred.
• Medical terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience with common office software applications.

Responsibilities

• Provide clerical/secretarial coverage in a professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients, collect demographics and insurance data, and register in system.
• Answer phones, direct calls, and take messages; obtain general consent forms for billing.
• Maintain patient records, file reports and test results, and assist with chart retrieval and scanning.
• Refer to Medical Records for copies of records; assist in contacting providers.
• Distribute charts to staff, maintain administrative records, and support team during schedule changes.
• Demonstrate flexibility to handle varying patient volumes and absences.
• Support care team to ensure CARES values are reflected in service.

Skills

Communication skills

Office experience

Interpersonal skills

Medical terminology

Computer skills

Job description

Medical Affiliates of Cape Cod is seeking an Urgent Care Receptionist to provide clerical and patient-facing support at the Teaticket location. Responsibilities include greeting patients, collecting demographics and insurance information, registering into the system, answering phones, and managing billing-related tasks.

The role requires strong communication, interpersonal skills, and office software proficiency.