Urgent Care Front Desk & Patient Services Specialist

capecodhc; Massachusetts; On-site; USD 35,000 - 48,000; Full time

Job summary

Cape Cod Healthcare is seeking a capable secretarial/clerical professional to support a busy medical practice in Massachusetts. The role emphasizes efficient, timely, and professional service, greeting patients, registering them, handling insurance information, and processing messages and referrals.

Candidates should have at least 1 year of office experience, knowledge of medical terminology, and proficiency with standard office software.

Qualifications

• At least 1 year of office experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience with current office technology and computer applications.

Responsibilities

• Provide secretarial/clerical coverage efficiently and professionally.
• Review payment policies and collect copays at the time of service.
• Greet patients, collect demographic/insurance information, and register patients.
• Answer phones within four rings and direct calls or take messages.
• Obtain general consents to bill third parties and secure insurance cards.
• Maintain patient records, file correspondence, reports and test results.
• Distribute charts to staff as needed (secretary, nurse, physician).
• Assist physicians with contacting on-call providers or a patient’s PCP.
• Ensure accurate maintenance of administrative records and cooperate with staff.
• Adapt to unexpected changes to meet duties during high volumes or absences.
• Perform other essential duties as requested and reflect MACC CARES values.

Skills

Communication skills

Interpersonal skills

Office experience

MS Office

Tools

MS Office

Job description

Cape Cod Healthcare is seeking a capable secretarial/clerical professional to support a busy medical practice in Massachusetts. The role emphasizes efficient, timely, and professional service, greeting patients, registering them, handling insurance information, and processing messages and referrals.

Candidates should have at least 1 year of office experience, knowledge of medical terminology, and proficiency with standard office software.