Urgent Care Receptionist

Cape Cod Healthcare Inc; Teaticket (MA); On-site; USD 44,000 - 53,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking an Urgent Care Receptionist to provide clerical and patient-facing support at the Teaticket location. Responsibilities include greeting patients, collecting demographics and insurance information, registering into the system, answering phones, and managing billing-related tasks.

The role requires strong communication, interpersonal skills, and office software proficiency.

Qualifications

• At least 1 year experience in an office setting preferred.
• Medical terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience with common office software applications.

Responsibilities

• Provide clerical/secretarial coverage in a professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients, collect demographics and insurance data, and register in system.
• Answer phones, direct calls, and take messages; obtain general consent forms for billing.
• Maintain patient records, file reports and test results, and assist with chart retrieval and scanning.
• Refer to Medical Records for copies of records; assist in contacting providers.
• Distribute charts to staff, maintain administrative records, and support team during schedule changes.
• Demonstrate flexibility to handle varying patient volumes and absences.
• Support care team to ensure CARES values are reflected in service.

Skills

Communication skills

Office experience

Interpersonal skills

Medical terminology

Computer skills

Job description

Job Description - Urgent Care Receptionist (260921-50005236)

Purpose of Position

To provide clerical/secretarial and customer service support to the Urgent Care Center.

Description

1. Provide secretarial/clerical coverage in an efficient, timely and professional manner.

2. Review payment policies and collect copay at time of service.

3. Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages. Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards and photo identification cards. Open and distribute mail . Fax prescriptions to pharmacy for patients as needed.

4. Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.

5. Assist physician in contacting CCHC on call providers or a patient’s primary care physician.

6. Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. Scan documents into patients’ charts as needed. Refer to billing those patients unable to pay and/or have questions regarding billing.

7. Distribute charts to secretary, nurse or physician as needed.

8. Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.

9. Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.

10. Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.

11. Perform other essential work related duties as requested/directed.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Experience in an office setting with at least 1 year experience preferred.


• Medical Terminology knowledge preferred.


• Strong communication and interpersonal skills required.


• Experience of current office technology, proficient in computer office application.

Schedule Details

38 Hours Per Week, Rotating Days/Evenings, Monday-Friday, 10-Hour Shifts: 8a-6p; Saturday & Sunday, 8-hr. Shifts: 8a-4p, Every Other Weekend & Occasional Holidays

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Teaticket

Department : MAC-Falmouth Urgent Care

Annual/Hourly : Hourly

Hiring Pay Range : $ 21.12 - $ 25.33

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.