Urgent Care Receptionist

Cape Cod Healthcare Inc.; Teaticket (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Cape Cod Healthcare Inc. in Teaticket, MA is seeking a clerical/secretarial assistant to support the MAC-Falmouth Urgent Care. The role includes patient registration, copay collection, greeting patients, answering phones, and handling records with accuracy.

Responsibilities extend to filing, billing coordination, and coordinating with on-call providers, while maintaining confidentiality and professional service. 38 hours/week with rotating days/evenings.

Qualifications

• 1+ year of office/clerical experience.
• Strong communication and interpersonal skills.
• Familiarity with medical terminology preferred.
• Proficiency with standard office software.

Responsibilities

• Provide secretarial/clerical coverage in a professional manner.
• Greet patients, collect demographics, register and collect copays.
• Answer phones, direct calls, and take accurate messages.
• Obtain consents to bill third parties and manage records.
• Scan and file documents; refer to billing as needed.
• Maintain patient records and assist with physician communications.
• Support billing/inquiries and ensure smooth daily flow.

Skills

Strong communication

Interpersonal skills

Office software proficiency

Medical terminology

Tools

MS Office

Job description

Purpose of Position: To provide clerical/secretarial and customer service support to the Urgent Care Center.
Description

• Provide secretarial/clerical coverage in an efficient, timely and professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages. Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards and photo identification cards. Open and distribute mail . Fax prescriptions to pharmacy for patients as needed.
• Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
• Assist physician in contacting CCHC on call providers or a patient’s primary care physician.
• Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. Scan documents into patients’ charts as needed. Refer to billing those patients unable to pay and/or have questions regarding billing.
• Distribute charts to secretary, nurse or physician as needed.
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
• Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
• Perform other essential work related duties as requested/directed.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.
Qualifications

• Experience in an office setting with at least 1 year experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience of current office technology, proficient in computer office application.

Schedule Details: 38 Hours Per Week, Rotating Days/Evenings, Monday-Friday, 10-Hour Shifts: 8a-6p; Saturday & Sunday, 8-hr. Shifts: 8a-4p, Every Other Weekend & Occasional Holidays
Organization : Medical Affiliates of Cape Cod
Primary Location : Massachusetts-Teaticket
Department : MAC-Falmouth Urgent Care
Annual/Hourly: Hourly
Hiring Pay Range: 21.12 - 25.33