Urgent Care Receptionist (Hyannis)

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 29,000 - 35,000; Part time

Job summary

Medical Affiliates of Cape Cod in Hyannis, MA is seeking a clerical/secretarial and customer service assistant for the Urgent Care Center. The role involves greeting patients, registering information, and handling calls with care and accuracy.

Responsibilities include chart maintenance, reviewing payment policies, collecting copays, and coordinating with physicians and staff to ensure smooth operations. Schedule is 28 hours per week with rotating days and evenings.

Qualifications

• 1 year of office experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience with current office technology and MS Office.

Responsibilities

• Greet patients, collect demographic and insurance information, and register patient into the system.
• Review payment policies and collect copay at time of service.
• Answer telephone quickly, direct calls, and take accurate messages.
• Refer requests for medical records to appropriate personnel.
• Maintain patient records and scan documents into charts.

Skills

Strong communication

Interpersonal skills

Education

Medical Terminology knowledge

Tools

Microsoft Office

Job description

Purpose of Position: To provide clerical/secretarial and customer service support to the Urgent Care Center.

Description

• Provide secretarial/clerical coverage in an efficient, timely and professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages. Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards and photo identification cards. Open and distribute mail . Fax prescriptions to pharmacy for patients as needed.
• Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
• Assist physician in contacting CCHC on call providers or a patient's primary care physician.
• Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. Scan documents into patients' charts as needed. Refer to billing those patients unable to pay and/or have questions regarding billing.
• Distribute charts to secretary, nurse or physician as needed.
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
• Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
• Perform other essential work related duties as requested/directed.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Experience in an office setting with at least 1 year experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience of current office technology, proficient in computer office application.

Schedule Details

28 Hours Per Week, Rotating Days/Evenings; Monday-Friday, (2x) 10-hr. Shifts: 8a-6p; Saturday & Sunday, (1x) 8-hr. Shifts: 8a-4p, Every Other Weekend & Occasional Holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Hyannis

Department: MAC-Hyannis Urgent Care

Annual/Hourly: Hourly

Hiring Pay Range: 21.12 - 25.33