Medical Front Desk & Scheduling Specialist

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod seeks an administrative assistant to support MACC practice operations in Hyannis, MA. You will greet patients, manage front-desk activities, verify demographics and insurance, handle scheduling, and coordinate referrals and tests.

The role requires strong English communication, high school diploma, proficiency with MS Office and EMR, plus one year of office experience. HIPAA compliance and teamwork are essential.

Qualifications

• English reading, writing and communication required.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Experience with office technology and MS Office preferred.
• 1 year office experience preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greet and acknowledge patients in the waiting room.
• Answer phones promptly, direct calls and take messages in EMR.
• Check-in/register patients, verify demographics and insurance, collect co-pays.
• Provide forms and photocopy insurance cards and IDs.
• Schedule and reschedule appointments per protocols.
• Maintain daily physician schedule and prepare charts for next day.
• Edit schedules for time off or meetings as needed.
• Process cancellations/no-shows and notify clinicians.
• Open and distribute mail to staff and physicians.
• Check-out patients and schedule follow-ups; coordinate tests and referrals.
• Prepare requisitions or referral forms as required.
• Maintain patient records in the EMR; scan documents.
• Refer billing questions to Billing; handle inquiries.

Skills

English proficiency

Strong communication

Office software

1 year office experience

Insurance authorization knowledge

Medical terminology knowledge

Typing 30 WPM

Education

High school diploma

Tools

MS Office

EMR systems

Job description

Medical Affiliates of Cape Cod seeks an administrative assistant to support MACC practice operations in Hyannis, MA. You will greet patients, manage front-desk activities, verify demographics and insurance, handle scheduling, and coordinate referrals and tests.

The role requires strong English communication, high school diploma, proficiency with MS Office and EMR, plus one year of office experience. HIPAA compliance and teamwork are essential.