Urgent Care Front Desk & Patient Experience Specialist

Deaconess Health System; Huntingburg (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Deaconess Health System is seeking a friendly front desk associate to welcome patients and keep the practice running smoothly. You will answer calls, greet visitors, schedule appointments, collect demographics and insurance details, and help with payments to support a positive patient experience from the first hello to check-out.

You should be organized, reliable, and comfortable using computers, with strong communication and a calm, customer-focused approach in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred.
• Warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on important details.
• Jump in where needed; every day can look a little different.

Skills

Excellent communication

Customer service

Multitasking

Detail-oriented

Education

High School Diploma or GED

Tools

Computer systems

Scheduling software

Job description

Deaconess Health System is seeking a friendly front desk associate to welcome patients and keep the practice running smoothly. You will answer calls, greet visitors, schedule appointments, collect demographics and insurance details, and help with payments to support a positive patient experience from the first hello to check-out.

You should be organized, reliable, and comfortable using computers, with strong communication and a calm, customer-focused approach in a fast-paced environment.