Front Desk Patient Concierge - Intake Specialist I

Deaconess News; Hopkinsville (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Deaconess is seeking a Patient Intake Specialist I to warmly welcome patients and ensure a smooth registration experience. You will be one of the first contacts, guiding patients through the check-in process with empathy and accuracy, while upholding hospital policies.

The role emphasizes patient-centered service, professionalism, and accuracy in documentation. Training will cover registration, payments, and coordinating with care teams to support seamless visits.

Qualifications

• Completion of High School or GED is required.
• Knowledge of the health care revenue cycle is preferred.
• Understanding insurance is a plus.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Register patients accurately and efficiently.
• Collect payments in accordance with established procedures.
• Direct and escort patients to appropriate locations as needed.
• Ensure compliance with applicable State and Federal regulations, as well as hospital policies and procedures.
• Serve as an ambassador of Deaconess by fostering a positive, patient-centered experience.

Skills

Patient registration

Customer service

Communication

Education

High School diploma or GED

Healthcare revenue cycle

Insurance understanding

Job description

Deaconess is seeking a Patient Intake Specialist I to warmly welcome patients and ensure a smooth registration experience. You will be one of the first contacts, guiding patients through the check-in process with empathy and accuracy, while upholding hospital policies.

The role emphasizes patient-centered service, professionalism, and accuracy in documentation. Training will cover registration, payments, and coordinating with care teams to support seamless visits.