Patient Care Concierge: Front Desk & Scheduling

Deaconess Health System; Jasper (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Deaconess Health System in Jasper, Indiana is seeking a personable front desk associate to greet patients and manage scheduling. You will be the welcoming voice and face, ensuring a smooth first impression from the initial call through checkout.

The role emphasizes accurate data entry, insurance details, and handling payments while maintaining a calm, organized, and compassionate patient experience in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred.
• Warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different!

Skills

Communication

Multitasking

Computer literacy

Organizational skills

Customer service

Education

High School Diploma or GED

Job description

Deaconess Health System in Jasper, Indiana is seeking a personable front desk associate to greet patients and manage scheduling. You will be the welcoming voice and face, ensuring a smooth first impression from the initial call through checkout.

The role emphasizes accurate data entry, insurance details, and handling payments while maintaining a calm, organized, and compassionate patient experience in a fast-paced environment.