Patient Experience Concierge

Deaconess News; Henderson (KY); On-site; USD 26,000 - 36,000; Full time

Job summary

Deaconess News in Henderson, KY is seeking a friendly front desk receptionist to welcome patients by phone and in person, schedule appointments, and manage essential patient information.

You will handle payments, learn new systems, stay organized, and contribute to a positive patient experience from first contact to departure. A High School Diploma or GED is preferred, and strong communication and computer skills are valued.

Qualifications

• High School Diploma or GED preferred.
• A warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different!

Skills

Customer service

Communication

Computer literacy

Organization

Calm under pressure

Education

High School Diploma or GED

Job description

Deaconess News in Henderson, KY is seeking a friendly front desk receptionist to welcome patients by phone and in person, schedule appointments, and manage essential patient information.

You will handle payments, learn new systems, stay organized, and contribute to a positive patient experience from first contact to departure. A High School Diploma or GED is preferred, and strong communication and computer skills are valued.