Patient Experience Coordinator — Medical Front Desk

Deaconess News; Mount Vernon (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Deaconess News in Mount Vernon, IL is seeking a friendly, detail-driven front desk receptionist to be the welcoming voice and face of our practice. You will handle scheduling, patient check-in, payments, and coordinating with the care team to ensure a smooth patient experience from the first call to departure.

A high school diploma is preferred; you should be comfortable with computers and able to juggle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred.
• A warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different!

Skills

Customer service

Communication

Organization

Multitasking

Computer literacy

Education

High School Diploma or GED

Tools

Computer systems

Job description

Deaconess News in Mount Vernon, IL is seeking a friendly, detail-driven front desk receptionist to be the welcoming voice and face of our practice. You will handle scheduling, patient check-in, payments, and coordinating with the care team to ensure a smooth patient experience from the first call to departure.

A high school diploma is preferred; you should be comfortable with computers and able to juggle multiple tasks in a fast-paced environment.