Medical Office Front Desk & Patient Experience

Deaconess News; Jasper (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Deaconess News is seeking a friendly, detail-driven front desk team member to be the welcoming voice and face of our practice. This role supports a positive patient experience from the first phone call to when they depart.

You will handle scheduling, patient data collection, insurance details, and payments while using computer systems and maintaining accuracy in a fast-paced environment.

Qualifications

• Warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different!

Skills

Customer service

Multitasking

Data entry

Phone etiquette

Computer literacy

Education

High School Diploma or GED

Tools

Practice management software

Job description

Deaconess News is seeking a friendly, detail-driven front desk team member to be the welcoming voice and face of our practice. This role supports a positive patient experience from the first phone call to when they depart.

You will handle scheduling, patient data collection, insurance details, and payments while using computer systems and maintaining accuracy in a fast-paced environment.