Urgent Care Front Desk & Patient Concierge

100 LCMC Health; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

100 LCMC Health is seeking a Patient Access Associate to welcome patients in an Urgent Care setting and guide them through check-in, registration, and scheduling. You will verify insurance, collect necessary information, and support the clinical team to keep patient flow efficient.

The role requires strong customer service, attention to detail, and the ability to stay calm in a fast-paced environment. This on-site position offers meaningful work in a community-focused health system.

Qualifications

• High School Diploma or GED or equivalent required.
• Strong customer service and communication skills required.
• Ability to multitask in a fast-paced environment with accuracy.

Responsibilities

• Greet and assist walk-in patients and visitors with urgency and empathy.
• Manage high-volume check-ins, registrations, and patient flow.
• Verify insurance, demographics, and required documentation.
• Coordinate with clinical teams to ensure patients are seen efficiently.
• Answer phones and assist with scheduling when needed.
• Explain financial responsibilities and collect payments appropriately.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

100 LCMC Health is seeking a Patient Access Associate to welcome patients in an Urgent Care setting and guide them through check-in, registration, and scheduling. You will verify insurance, collect necessary information, and support the clinical team to keep patient flow efficient.

The role requires strong customer service, attention to detail, and the ability to stay calm in a fast-paced environment. This on-site position offers meaningful work in a community-focused health system.