Patient Access Concierge: Warm Welcome & Efficient Check-In

100 LCMC Health; Ardmore (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

LCMC Health is seeking a Patient Access Associate to warmly welcome patients and visitors from the first interaction. You will assist with scheduling, registration, and check-in while ensuring information is accurate, confidential, and handled with care.

You will collaborate with clinical and administrative teams to keep operations smooth, contributing to a respectful, efficient, and patient-focused hospital environment.

Qualifications

• Strong customer service and communication skills are essential.
• Empathy, professionalism, and attention to detail are required.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and manage check-in processes.
• Register patients and verify insurance and demographic information.
• Scan and maintain required documentation.
• Explain financial responsibilities and collect payments when appropriate.

Skills

Customer service

Communication

Empathy and professionalism

Education

High School Diploma/GED or 2 years experience

Job description

LCMC Health is seeking a Patient Access Associate to warmly welcome patients and visitors from the first interaction. You will assist with scheduling, registration, and check-in while ensuring information is accurate, confidential, and handled with care.

You will collaborate with clinical and administrative teams to keep operations smooth, contributing to a respectful, efficient, and patient-focused hospital environment.