Patient Access Concierge: Scheduling, Check-In & Support

100 LCMC Health; Metairie (LA); On-site; USD 35,000 - 46,000; Full time

Job summary

LCMC Health is seeking a Patient Access Associate to greet patients and visitors, assist with scheduling, registration, and check-in, and ensure information is accurate and confidential.

You will collaborate with clinical and administrative teams to support a respectful, efficient, patient-focused environment and help patients feel informed and cared for throughout their visit. This role requires empathy, strong communication, and the ability to work in a fast-paced hospital setting.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication.
• Empathy and attention to detail in fast-paced healthcare.

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and manage check-in processes.
• Register patients and verify insurance and demographic information.
• Scan and maintain required documentation.
• Explain financial responsibilities and collect payments when appropriate.

Skills

Customer service

Communication skills

Empathy

Attention to detail

Education

High School Diploma or GED

Job description

LCMC Health is seeking a Patient Access Associate to greet patients and visitors, assist with scheduling, registration, and check-in, and ensure information is accurate and confidential.

You will collaborate with clinical and administrative teams to support a respectful, efficient, patient-focused environment and help patients feel informed and cared for throughout their visit. This role requires empathy, strong communication, and the ability to work in a fast-paced hospital setting.