Urgent Care Front Desk & Patient Access Specialist

LCMC Health; Gretna (LA); On-site; USD 21,000 - 26,000; Full time

Job summary

LCMC Health in Gretna, LA seeks a Patient Access Associate for its Urgent Care setting. You will greet patients, verify information, and coordinate with clinical teams to ensure smooth patient flow from check-in to registration and scheduling.

In this fast-paced role, you’ll handle phone inquiries, explain financial responsibilities, and collect payments while delivering compassionate, efficient service to patients during stressful visits.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and accuracy.
• Ability to adapt quickly and prioritize tasks in real time.
• Thrives in a fast-paced, unpredictable environment.

Responsibilities

• Greet and assist walk-in patients and visitors with urgency and empathy.
• Manage high-volume check-ins, registrations, and patient flow.
• Accurately verify insurance, demographics, and required documentation.
• Coordinate with clinical teams to ensure patients are seen efficiently.
• Answer phones and assist with scheduling when needed.
• Explain financial responsibilities and collect payments appropriately.

Skills

Customer service

Communication

Attention to detail

Adaptability

Multitasking

Team player

Education

High School Diploma/GED or equivalent

Job description

LCMC Health in Gretna, LA seeks a Patient Access Associate for its Urgent Care setting. You will greet patients, verify information, and coordinate with clinical teams to ensure smooth patient flow from check-in to registration and scheduling.

In this fast-paced role, you’ll handle phone inquiries, explain financial responsibilities, and collect payments while delivering compassionate, efficient service to patients during stressful visits.