Urgent Care Front Desk Hero: Insurance Verification

American Family Care; Calera (AL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Mental Health Coverage

HSA with employer contributions

Disability Insurance

401(k) with employer match

Paid Time Off 152 hours/year

Employee Assistance Program

Uniform Allowance

Job summary

American Family Care (AFC) is seeking a Medical Receptionist at our Alabama urgent care location to own insurance verification, patient financial counseling, and front desk operations. You will verify coverage before services, explain costs to patients, resolve billing issues, and ensure a positive patient experience.

The role emphasizes HIPAA compliance, accuracy, and empathy, with opportunities to grow into Billing or Revenue roles as AFC expands across locations.

Qualifications

• Experience with insurance verification and medical billing is required.
• Ability to explain insurance concepts clearly to patients.
• Detail‑oriented with a single data error risk awareness.
• Background as Medical Receptionist/Administrative Assistant/Customer Service in a medical office is preferred.
• Tech‑savvy with medical billing software and EMR experience.
• Strong problem‑solving skills and patient‑focused communication.

Responsibilities

• Master Insurance Verification: verify coverage before services and maximize revenue.
• Excel at Financial Counseling: explain costs and billing steps to patients.
• Resolve Billing Problems: identify and fix discrepancies proactively.
• Drive Patient Satisfaction: maintain warmth during difficult conversations.
• Be the Face of AFC: greet patients with professionalism.
• Own Front Desk Flow: process payments, schedule appointments, and check-ins.
• Protect Patient Information: maintain HIPAA‑compliant records.

Skills

Insurance verification

Billing knowledge

Customer service

HIPAA compliance

EMR systems

Detail oriented

Problem solving

Communication skills

Education

High school diploma

X-Ray Tech certification

Medical Assistant certification

Related certifications

Tools

Medical billing software

EMR systems

Claims processing tools

Job description

American Family Care (AFC) is seeking a Medical Receptionist at our Alabama urgent care location to own insurance verification, patient financial counseling, and front desk operations. You will verify coverage before services, explain costs to patients, resolve billing issues, and ensure a positive patient experience.

The role emphasizes HIPAA compliance, accuracy, and empathy, with opportunities to grow into Billing or Revenue roles as AFC expands across locations.