Urgent Care Front Desk & Insurance Billing Specialist

American Family Care; Pasqua (AL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

HSA with employer contributions

Short & Long-Term Disability + Life保险

401(k) with Employer Match

Paid Time Off

Employee Assistance Program

Uniform allowance

Verizon discount

Job summary

American Family Care is seeking a dedicated Medical Receptionist at our urgent care clinic to verify insurance, explain costs, and manage front desk operations. You will handle payments, scheduling, and patient check-ins while upholding HIPAA standards.

The role emphasizes accurate billing, patient communication, and revenue protection to support both patients and AFC’s financial health. A high school diploma and relevant certifications are preferred.

Qualifications

• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus.
• Experience with insurance verification and medical billing is required.
• Ability to explain complex insurance concepts to patients with empathy and clarity.

Responsibilities

• Verify insurance coverage before services.
• Explain costs and billing processes to patients.
• Identify and resolve insurance discrepancies and billing issues.
• Deliver exceptional service while handling payments.
• Greet patients professionally and manage front desk flow.
• Process payments, schedule appointments, and manage check-ins.
• Maintain HIPAA-compliant records.

Skills

Insurance verification

Medical billing

Customer service

Attention to detail

Communication

EMR systems

Education

High school diploma

X-Ray Tech / Medical Assistant certification (plus)

Tools

Medical billing software

EMR systems

Job description

American Family Care is seeking a dedicated Medical Receptionist at our urgent care clinic to verify insurance, explain costs, and manage front desk operations. You will handle payments, scheduling, and patient check-ins while upholding HIPAA standards.

The role emphasizes accurate billing, patient communication, and revenue protection to support both patients and AFC’s financial health. A high school diploma and relevant certifications are preferred.