Medical Receptionist & Insurance Verification Specialist

American Family Care; Madison (AL); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

American Family Care is seeking a Medical Receptionist to verify insurance, assist with billing, and counsel patients on costs. This role supports urgent care front desk operations across AFC clinics and requires a detail-oriented, empathetic communicator.

You will handle payments, scheduling, and check-ins while protecting patient information under HIPAA guidelines, in a fast-paced, supportive team environment. Training is provided to develop billing and verification skills.

Qualifications

• Experience with insurance verification and medical billing.
• Ability to explain insurance concepts to patients with empathy and clarity.
• Detail-oriented – a single digit error in an insurance ID can cost thousands.
• Experience as a Medical Receptionist, Administrative Assistant, or in a Customer Service role in a medical office setting.
• Tech-savvy with medical billing software and EMR systems.
• Excellent problem-solving skills and ability to find billing solutions that work for both patients and the clinic.
• Positive attitude even when dealing with challenging financial conversations.

Responsibilities

• Master Insurance Verification: verify coverage BEFORE services, prevent claim denials, maximize revenue capture
• Excel at Financial Counseling: explain costs, billing processes, and insurance complexities to patients clearly
• Solve Billing Problems: identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: deliver exceptional service during difficult financial conversations while handling payments
• Be the Face of AFC: greet patients with warmth and professionalism
• Own the Front Desk Flow: process payments, schedule appointments, and manage check-ins efficiently
• Protect Patient Information: maintain organized records while following HIPAA regulations

Skills

Insurance verification

Financial counseling

Billing

Customer service

Medical billing software

EMR systems

Problem-solving

Detail-oriented

Positive attitude

Education

High school diploma

X-Ray Tech

Medical Assistant certification

BLS certification

Tools

EMR systems

Medical billing software

Job description

American Family Care is seeking a Medical Receptionist to verify insurance, assist with billing, and counsel patients on costs. This role supports urgent care front desk operations across AFC clinics and requires a detail-oriented, empathetic communicator.

You will handle payments, scheduling, and check-ins while protecting patient information under HIPAA guidelines, in a fast-paced, supportive team environment. Training is provided to develop billing and verification skills.