Medical Front Desk & Scheduling Specialist

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Health & wellness benefits

Retirement match

Parental leave

Flexible leave options

Job summary

Orlando Health, Inc. seeks a Front Office Assistant for the Family Practice site to support daily ambulatory office operations in Orlando, FL. The role involves patient registration, scheduling, and referrals under supervision.

Responsibilities include collecting demographic/insurance data, processing records, and ensuring policy compliance with a focus on patient satisfaction and efficient service delivery.

Qualifications

• Six months’ experience in a clerical office or customer service setting.
• High School graduate or equivalent (required).

Responsibilities

• Schedule patient appointments according to practice protocols and patient preference, including pre-certification when required.
• Obtain accurate patient demographics and insurance information.
• Process requests for medical records per policy and procedures.
• Adhere to Orlando Health policies and ensure compliant operations.
• Answer telephone calls professionally and use office equipment competently.
• Contribute to patient satisfaction and maintain punctual attendance.

Skills

Customer service

Scheduling

Phone etiquette

Education

High School diploma or equivalent

Job description

Orlando Health, Inc. seeks a Front Office Assistant for the Family Practice site to support daily ambulatory office operations in Orlando, FL. The role involves patient registration, scheduling, and referrals under supervision.

Responsibilities include collecting demographic/insurance data, processing records, and ensuring policy compliance with a focus on patient satisfaction and efficient service delivery.