Outpatient Front Desk Associate – Family Practice

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations. The role includes patient registration, telephone coverage, appointment scheduling, and processing referrals under supervision of practice operations managers.

Responsibilities involve collecting patient demographics, coordinating records requests, and ensuring compliance with organizational policies while providing a professional, courteous patient experience.

Qualifications

• Six months experience in a clerical office, or general business, and/or customer service setting.
• High School graduate or equivalent.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competency with office equipment and telephony.
• Contributes to patient satisfaction and quality care.
• Maintains regular attendance per policies and regulations.
• Ensures compliance with all policies and procedures.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations. The role includes patient registration, telephone coverage, appointment scheduling, and processing referrals under supervision of practice operations managers.

Responsibilities involve collecting patient demographics, coordinating records requests, and ensuring compliance with organizational policies while providing a professional, courteous patient experience.