Urgent Care Customer Service & Registration Specialist

UNC Health; Hendersonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pardee UNC Health Care is seeking a friendly Urgent Care Customer Service Representative to provide clerical support and patient access services in a high-volume urgent care setting.

You will greet patients, collect demographics and insurance information, assist with registrations, collect payments, and help schedule appointments while maintaining accuracy and a calm, patient-centered atmosphere.

Qualifications

• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and visitors and assist with registration.
• Answer inquiries and guide patients through the registration process.
• Collect and maintain accurate patient information and insurance details.
• Explain policies and processes to patients and obtain demographic data.
• Collect payments (co-pays, deductibles) and balance cash drawer.
• Schedule appointments and answer incoming calls.
• Maintain a neat, organized clinic environment.

Skills

Medical Office Experience

Customer Service

Medical Terminology

Education

High School Diploma or Equivalent

Job description

Pardee UNC Health Care is seeking a friendly Urgent Care Customer Service Representative to provide clerical support and patient access services in a high-volume urgent care setting.

You will greet patients, collect demographics and insurance information, assist with registrations, collect payments, and help schedule appointments while maintaining accuracy and a calm, patient-centered atmosphere.