Urgent Care Patient Access Specialist

UNC Health; Pisgah Forest (NC); On-site; USD 16,531 - 22,041; Part time

Job summary

Pardee UNC Health Care Brevard is seeking an Urgent Care Customer Service Representative to provide clerical and patient access support. You will greet patients, guide them through the registration process, collect demographic and insurance information, and handle payments as part of a fast-paced clinic team.

The role requires strong communication, an attention to detail, and ability to maintain a friendly, organized front-desk environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.

Responsibilities

• Greets and assists visitors and patients, promoting a calm atmosphere.
• Guides patients through registration and explains policies as needed.
• Collects demographic and insurance information and enters it into the PM system.
• Notifies patients of payment amounts due and collects co-pays, deductibles, and balances.
• Balances cash drawer at shift start and end; refers to billing as needed.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or equivalent

Tools

Practice management system

Job description

Pardee UNC Health Care Brevard is seeking an Urgent Care Customer Service Representative to provide clerical and patient access support. You will greet patients, guide them through the registration process, collect demographic and insurance information, and handle payments as part of a fast-paced clinic team.

The role requires strong communication, an attention to detail, and ability to maintain a friendly, organized front-desk environment.