Customer Service Representative, Urgent Care Clinic

UNC Health; Hendersonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pardee UNC Health Care is seeking a friendly Urgent Care Customer Service Representative to provide clerical support and patient access services in a high-volume urgent care setting.

You will greet patients, collect demographics and insurance information, assist with registrations, collect payments, and help schedule appointments while maintaining accuracy and a calm, patient-centered atmosphere.

Qualifications

• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and visitors and assist with registration.
• Answer inquiries and guide patients through the registration process.
• Collect and maintain accurate patient information and insurance details.
• Explain policies and processes to patients and obtain demographic data.
• Collect payments (co-pays, deductibles) and balance cash drawer.
• Schedule appointments and answer incoming calls.
• Maintain a neat, organized clinic environment.

Skills

Medical Office Experience

Customer Service

Medical Terminology

Education

High School Diploma or Equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
• Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed. Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.
• PARDEE

Required

Other information:

• High school diploma or equivalent required

Preferred

• Minimum of 1 year prior experience in a medical office or health care setting .
• Medical Terminology training or work experience.

03.5345.0045

Job Details

• Legal Employer: Pardee - UCC
• Entity: Pardee UNC Health Care
• Organization Unit: Four Seasons UCC
• Work Type: Full Time
• Standard Hours Per Week: 36.00
• Work Assignment Type: Onsite
• Work Schedule: Rotating
• Location of Job: ERIDGEXING
• Exempt From Overtime: Exempt: No
• Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.