Customer Service Representative, Urgent Care Clinic

UNC Health; Pisgah Forest (NC); On-site; USD 16,531 - 22,041; Part time

Job summary

Pardee UNC Health Care Brevard is seeking an Urgent Care Customer Service Representative to provide clerical and patient access support. You will greet patients, guide them through the registration process, collect demographic and insurance information, and handle payments as part of a fast-paced clinic team.

The role requires strong communication, an attention to detail, and ability to maintain a friendly, organized front-desk environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.

Responsibilities

• Greets and assists visitors and patients, promoting a calm atmosphere.
• Guides patients through registration and explains policies as needed.
• Collects demographic and insurance information and enters it into the PM system.
• Notifies patients of payment amounts due and collects co-pays, deductibles, and balances.
• Balances cash drawer at shift start and end; refers to billing as needed.

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or equivalent

Tools

Practice management system

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task include but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
• Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

PARDEE

Required

Other information:

• High school diploma or equivalent required

Preferred

• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.

03.5140.0045

Job Details

• Legal Employer: Pardee - UCC
• Entity: Pardee UNC Health Care
• Organization Unit: Urgent Care Brevard
• Work Type: Per Diem
• Standard Hours Per Week: 6.00
• Work Assignment Type: Onsite
• Work Schedule: Rotating
• Location of Job: PARDPISGAH
• Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.