Customer Service Representative, Urgent Care Clinic

UNC REX Healthcare; Carolina Village (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Pardee UNC Health Care is seeking an Urgent Care Customer Service Representative to provide clerical and patient access support in the clinic. The role involves greeting patients, collecting demographic and insurance information, guiding through registration, and handling payments in a fast-paced urgent care setting.

Responsibilities include answering calls, maintaining accurate records, and ensuring a smooth patient flow. Per Diem, onsite with rotating shifts and 4 hours per week.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year prior experience in a medical office or health care setting is preferred.
• Medical Terminology training or work experience is preferred.

Responsibilities

• Greet and assist visitors and patients, creating a positive, calm clinic atmosphere.
• Answer inquiries and guide patients through the registration process.
• Obtain demographic and insurance information and enter it into the practice management system.
• Explain policies and collect necessary information for patient records and registration.
• Inform patients of payments due (co-pays, deductibles) and process collections as needed.
• Balance the cash drawer at shift start and end; refer to billing as needed.

Skills

Customer service

Medical office experience

Medical terminology

Registration processes

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: The Urgent Care Customer Service Representative provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

PARDEE

Other information

Required

• High school diploma or equivalent required

Preferred

• Minimum of 1 year prior experience in a medical office or health care setting .
• Medical Terminology training or work experience.

03.5345.0045

Job Details

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: Four Seasons UCC

Work Type: Per Diem

Standard Hours Per Week: 4.00

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: ERIDGEXING

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.