Urgent Care Patient Access & Registration Specialist

UNC REX Healthcare; North Carolina; On-site; USD 17,000 - 25,000; Full time

Job summary

Pardee UNC Health Care is seeking an Urgent Care Customer Service Representative to support a busy Urgent Care clinic. The role involves greeting patients, guiding through registration, collecting demographic and insurance data, and handling payments in a fast-paced environment.

Responsibilities include answering phones with scripts, scheduling appointments, and ensuring accurate entry of information into the practice management system. Onsite, per diem work with rotating shifts in Brevard, NC.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.

Responsibilities

• Greets patients and visitors and provides assistance to ensure a calm, welcoming clinic atmosphere.
• Answers inquiries and guides calls using defined scripts.
• Guides patients through the registration process and collects demographic and insurance information.
• Enters patient information into the practice management system and updates records as needed.
• Collects co-pays and other payments; balances cash drawer at start/end of shift.
• Schedules appointments and coordinates with billing as needed.

Skills

Customer service

Communication

Education

High school diploma

Job description

Pardee UNC Health Care is seeking an Urgent Care Customer Service Representative to support a busy Urgent Care clinic. The role involves greeting patients, guiding through registration, collecting demographic and insurance data, and handling payments in a fast-paced environment.

Responsibilities include answering phones with scripts, scheduling appointments, and ensuring accurate entry of information into the practice management system. Onsite, per diem work with rotating shifts in Brevard, NC.