Urgent Care Concierge & Patient Registrar

BayCare Health System; Lakeland (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Tuition reimbursement

401k match

Yearly performance appraisals and team

Community discounts

Job summary

BayCare Health System in Lakeland, FL seeks an on-site Urgent Care Representative to support patient intake and registration processes. This full-time role requires collecting accurate patient information and guiding families through visits, with posting charges and payments across multiple systems.

The position emphasizes superior customer service, attention to detail, and teamwork to keep urgent care operations running smoothly.

Qualifications

• High School or Equivalent
• 6 months of healthcare experience or 6 months of customer service experience

Responsibilities

• Responsible for supporting the urgent care operation by obtaining accurate patient and client information
• Completing accurate and timely registrations
• Collecting and posting charges and payments
• Working in multiple systems simultaneously
• Answering patient and client questions
• Distributing information to patients and clients including medical records
• Performing other duties as assigned.

Skills

Customer service

Education

High School diploma or equivalent

Job description

BayCare Health System in Lakeland, FL seeks an on-site Urgent Care Representative to support patient intake and registration processes. This full-time role requires collecting accurate patient information and guiding families through visits, with posting charges and payments across multiple systems.

The position emphasizes superior customer service, attention to detail, and teamwork to keep urgent care operations running smoothly.