Urgent Care Representative

BayCare Health System; Lakeland (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Tuition reimbursement

401k match

Yearly performance appraisals and team

Community discounts

Job summary

BayCare Health System in Lakeland, FL seeks an on-site Urgent Care Representative to support patient intake and registration processes. This full-time role requires collecting accurate patient information and guiding families through visits, with posting charges and payments across multiple systems.

The position emphasizes superior customer service, attention to detail, and teamwork to keep urgent care operations running smoothly.

Qualifications

• High School or Equivalent
• 6 months of healthcare experience or 6 months of customer service experience

Responsibilities

• Responsible for supporting the urgent care operation by obtaining accurate patient and client information
• Completing accurate and timely registrations
• Collecting and posting charges and payments
• Working in multiple systems simultaneously
• Answering patient and client questions
• Distributing information to patients and clients including medical records
• Performing other duties as assigned.

Skills

Customer service

Education

High School diploma or equivalent

Job description

BayCare is currently in search of our newest Urgent Care Rep who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.

Position Details

• Location: BayCare Urgent Care South Lakeland
• Status: Full Time (non-exempt)
• Twelve (12) hour shift 8:00 AM to 8:00 PM Monday through Friday, 9:00 AM to 6:00 PM on Saturday and Sunday (or until the last patient leaves) with two days on, then two days off rotation.
• This will include every other weekend (Weekend Differential may apply)

BayCare is all about making the most of your life and loving your career. BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals.

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more

The Urgent Care Rep Is Responsible For

• Responsible for supporting the urgent care operation by obtaining accurate patient and client information
• Completing accurate and timely registrations
• Collecting and posting charges and payments
• Working in multiple systems simultaneously
• Answering patient and client questions
• Distributing information to patients and clients including medical record
• Performing other duties as assigned.

Required

Education:

• High School or Equivalent

Experience

• Required 6 months of healthcare
• Or 6 months of Customer Service

Equal Opportunity Employer Veterans/Disabled