Urgent Care Representative

Baycare; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401k match

Job summary

BayCare is seeking an Urgent Care Representative in Lakeland, FL to support urgent care operations by registering patients, collecting charges, and answering patient questions. This full-time role requires handling multiple systems and delivering outstanding customer service.

The position emphasizes accurate information gathering, timely registrations, and collaboration with the care team while providing benefits and growth opportunities within BayCare.

Qualifications

• High School or Equivalent required.
• 6 months of healthcare experience or 6 months of customer service experience required.
• Excellent communication and interpersonal skills.

Responsibilities

• Obtain accurate patient and client information during registrations.
• Perform accurate and timely registrations across systems.
• Collect and post charges and payments.
• Answer patient and client questions and provide information as needed.
• Distribute information including medical records to patients and clients.
• Perform additional duties as assigned by supervisor.

Skills

Patient registration

Multiple systems

Charge posting

Customer service

Question handling

Education

High School Diploma or GED

Job description

Details

BayCare is currently in search of our newest Urgent Care Rep who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.

Position Details:

• Location: BayCare Urgent Care South Lakeland
• Status: Full Time (non-exempt)
• Twelve (12) hour shift 8:00 AM to 8:00 PM Monday through Friday, 9:00 AM to 6:00 PM on Saturday and Sunday (or until the last patient leaves) with two days on, then two days off rotation.
• This will include every other weekend (Weekend Differential may apply)

BayCare is all about making the most of your life and loving your career. BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals.

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more

AND the Chance to be part of an amazing team and a great place to work!

The Urgent Care Rep is responsible for:

• Responsible for supporting the urgent care operation by obtaining accurate patient and client information
• Completing accurate and timely registrations
• Collecting and posting charges and payments
• Working in multiple systems simultaneously
• Answering patient and client questions
• Distributing information to patients and clients including medical record
• Performing other duties as assigned.

RequiredEducation:

• High School or Equivalent

Experience:

• Required 6 months of healthcare
• Or 6 months of Customer Service

Equal Opportunity Employer Veterans/Disabled